Frequently Asked Questions

Here, you’ll find answers to the questions our customers ask us most. Learn about NatruSmile whitening products, their safety, and what makes us different from the rest.

Do NatruSmile products really work?

Of course! NatruSmile whitening products are both effective and endorsed by real dental professionals. We firmly stand behind our brand and the quality of our products. Our confidence in our product is demonstrated through our results guarantee and 2-year warranty (on certain NatruSmile products).

Our commitment to excellence has won us many satisfied customers who have seen significant results and continue to give us glowing 5-star reviews. Each NatruSmile product undergoes a rigorous testing process to ensure its quality and effectiveness before it's released into the market.

However, it's important to remember that teeth whitening results can vary depending on several factors, including your current tooth color, lifestyle habits, and how you use the product.

How can I return my NatruSmile order?

Returning your order is straightforward. Start by visiting our Returns Center. From there, you can print a shipping label and drop off your package at the carrier listed on the label.

We will send you an email when we've received your return and processed your refund. Remember, we're here to help, and our team is always available should you have any questions about the process.

How can I exchange my item?

To exchange an item, simply visit our Returns Center. You can select your exchange item online, and it will be shipped as soon as you drop off your original order in the mail.

Please note: If your chosen exchange item goes out of stock before your original order is scanned by the carrier, your original order will be refunded.

Are NatruSmile products enamel-safe?

Safety and efficacy are our main priorities at NatruSmile. Our products are developed to meet FDA safety standards.

However, the safety of teeth whitening comes down to how you apply the teeth whitening solution, whether you do so correctly, and how much of a teeth whitening product you use. Overuse and misuse can make an otherwise safe whitening product unsafe.

If you have specific concerns, we always recommend speaking with your healthcare professional.

Are NatruSmile products FDA-approved?

All ingredients in NatruSmile products are FDA approved.

It's important to clarify that the FDA doesn't provide approvals for individual products. Instead, they offer guidance on cosmetic products and labeling and set requirements for OTC (over-the-counter) drugs, including teeth whitening products and their ingredients.

What makes NatruSmile stand out from the rest?

NatruSmile stands out in the crowded (no pun intended) teeth whitening market for numerous reasons.

Our products are endorsed by real dentists and undergo a stringent testing process to ensure effectiveness and safety. We take pride in our extensive list of satisfied customers who have witnessed significant improvement in their smiles.

We believe in providing safe products, and we use natural ingredients whenever possible. These elements, combined with our commitment to quality and customer satisfaction, are why so many NatruSmile customers make the switch once and for all.

When and how will I receive my refund?

Once your returned items have been dropped off in the mail and scanned by the carrier, we will initiate your refund immediately.

Note that it may take 5-9 business days for your refund to be processed by your bank. Rest assured, we will keep you informed every step of the way (and you’ll certainly get your money back!).

When will my exchange order ship?

Your exchange order will be placed as soon as your return items have been dropped off in the mail. You will receive an email confirmation of the same.

Like with returns, if your exchange item goes out of stock before your original order is scanned by the carrier, your original order will be refunded. We process exchange items only after the returning items are received.

Are NatruSmile products safe for dental work?

We always recommend speaking with your dentist or healthcare professional before introducing any new product to your dental work.

That said, dental work materials differ from natural tooth enamel and therefore will not respond to whitening products in the same way. If you use teeth whitening products on dental implants, veneers, crowns, or fillings, you will not see results because the composite or porcelain materials are resistant to changes in color, unlike your natural teeth.

What countries does NatruSmile ship to?

Currently, NatruSmile ships to everywhere within the USA and the UK and also most international countries. We are continuously looking at expanding our shipping regions to bring NatruSmile products to more customers around the globe.

Stay tuned for NatruSmile availability in other countries around the world in the future!